Archive for May, 2012
Assertive communication styles help you clearly and directly state your opinions without violating those of others. They allow you to demand respect without being disrespectful.
In contrast to assertive communication styles, aggressive communication violates others’ boundaries. It blames, lies, hurts and judges. Passive communication, on the other hand, avoids expression of feelings and is permissive to abuse.
Assertive communication somehow finds a balance between these two as it promotes a healthy relationship through cooperation. Need more reasons to adopt this type of communication? Here are a few pointers for you to think about.
It is important to resolve the resistance and change issues through well-planned communication plans. Six Sigma is not about simply undertaking technical improvements and statistical tool usage.
Improvement efforts have to be supported by good communication plans – and people skills play an important role in overall project success.
Six Sigma Project Launch