Effective communication skills are an essential part of customer service training. To be a good employee or manager you must take aim at continued development and greater awareness of what works with interpersonal communication. The more you work on these skills the more marketable you will be in any career.
There are many aspects of effective communication but we can focus on a few core skills. It is good to break these skills down into smaller pieces as you can study the facets over a lifetime of work.
Perception of the world and how communication should be executed can vary greatly from person to person, not to mention with people from entirely different cultures and backgrounds. If I could only tune one of my skills it would be trying to see message from the other person’s point of view. From this you can interpret and respond in an efficient manner.
If you seem to find yourself having a difficult time communicating with a number of people than most likely it is advisable to go about changing yourself to affect the communication.
You are ultimately responsible for what happens with interpersonal relationships. Communication is the number one key to building strong, lifelong friends and partners. When you can alter your perception of what is going on around you then you are well on your way to amazing relationships and powerful influence. However, it will go much farther if you are authentic with your communication as opposed to saying want you think people want to hear. Focusing on what already works and building off of that is a great place to start.
I find that the people that I interact with that have the hardest time communicating do not have clarity in what they want to communicate. A clear, concise, blunt thought is always much more effective even if your delivery isn’t spectacular. So try to take out the fluff you use to sugar coat how you really feel.
Lose the need to be right! Too often people will not give up the need to be right. Please understand that there are always different perceptions and even if you disagree most likely neither party will change their mind about the topic in discussion. You can easily accept their point of view and state that it is interesting and you see it in a different light. This will acknowledge that you do not agree in a tactful way. This is the most powerful tactic I have learned since starting my customer service training and will pay off if you make the commitment to learn the skill.
I hope these pointers opened up new possibilities for effective communication skills in the workplace and I urge you to commit the time to learn more about interpersonal communication.